Returns & Refunds

Personalised Products

Items made using your own artwork, photos, name or other personalisation cannot be returned for change of mind. This does not affect your rights if an item is faulty, damaged or not as described. A ready-made catalogue design is not treated as personalised solely because we print it after you order.

Ready-made Designs & Non-personalised Products

For non-personalised products bought online, tell us within 14 days of delivery if you want to cancel. You then have a further 14 days to send the goods back. You may inspect the item as you would in a shop; deductions may apply for handling beyond what is necessary to inspect it.

You pay return postage for change-of-mind returns. We cover reasonable return costs for faulty, damaged or incorrect items. Contact us first for return instructions and the correct return address.

When We Will Help

We stand behind the quality of our products. We'll happily offer a replacement or refund if:

• ✓Your case arrives damaged or defective
• ✓The print quality is significantly below standard
• ✓You received the wrong phone model case
• ✓Your order was lost in transit

How to Request a Return

1. Email [email protected] with your order number and whether you are cancelling a non-personalised order or reporting a problem. The 14-day cancellation window applies to change-of-mind returns; it does not limit your statutory rights for faulty goods.
2. For damaged, faulty or incorrect items, include photos if available so we can assess the problem. Photos are not required for a change-of-mind cancellation.
3. We'll review your claim and respond within 1–2 business days.
4. For a cancellation, follow the return instructions we provide. For an item with a problem, we will arrange the appropriate refund, repair or replacement in accordance with your statutory rights.

Refund Timeframe

For a cancelled non-personalised order, we refund the original payment method within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. Where applicable, the refund includes the standard outbound delivery cost; any extra cost for an upgraded delivery service is excluded. Your bank may take additional time to show the refund.

Image Quality Disclaimer

Please ensure your submitted artwork is high resolution (minimum 300 DPI recommended). We cannot be held responsible for blurry or pixelated prints if the original image provided was low quality. We'll always contact you before printing if we notice any quality concerns with your artwork.