Question 1

How does the custom printing process work?

Accepted Answer

Choose your exact model or sheet size in the Design Studio, upload your artwork, check the placement and approve the preview before adding it to your basket.

Question 2

What image format and quality do you need?

Accepted Answer

Upload a PNG, JPEG or WebP image up to 50 MB. Use the highest-resolution original you have. Check the print size and keep important details clear of edges and camera openings.

Question 3

Can I see a preview before you print?

Accepted Answer

Yes. The Design Studio shows a live layout preview. Check your exact model, spelling and placement before approving it. Final alignment is checked against the physical blank before printing.

Question 4

How long does it take to receive my case?

Accepted Answer

Orders are dispatched within 48 hours on working days (Monday to Friday). UK delivery then takes 1–5 days depending on the service you choose, or you can collect free from our Northampton studio or choose free local delivery within 5 miles. International orders take 5–21 business days depending on destination.

Question 5

What type of cases do you use?

Accepted Answer

We use premium transparent TPU cases that are flexible, durable, and crystal clear. They provide excellent protection against drops and scratches while showing off your custom design beautifully.

Question 6

Which phone models do you support?

Accepted Answer

We cover a wide range of iPhone, Samsung Galaxy, Google Pixel, Xiaomi, OnePlus and other devices. Browse the model pages for the current catalogue, or contact us if your model is not listed.

Question 7

Will the print fade or peel off?

Accepted Answer

We use UV-cured printing designed for a durable finish. Like any printed case, longevity depends on use, abrasion and cleaning, so avoid harsh chemicals and rough scraping.

Question 8

Can I order multiple cases with different designs?

Accepted Answer

Yes. Create and add each design separately. Each customised basket item keeps its own artwork reference. Increasing its quantity repeats that same design.

Question 9

Do you offer bulk or wholesale orders?

Accepted Answer

Yes, we offer discounts on bulk orders of 10+ cases. Contact us at orders@customuvprints.co.uk for a custom quote.

Question 10

What is your refund policy?

Accepted Answer

Non-personalised catalogue products bought online have a 14-day cancellation window. Items made with your own artwork, photos or text are excluded from change-of-mind returns. Faulty, damaged or incorrect goods remain covered by your statutory rights. See our Returns page for the process and return costs.